PTCL (Pakistan telecommunication company limited) one of the monopolist in the area of line telephony in Pakistan is continuously making progress when it came’s to quality of services they provide. The progress starts from the very beginning when they alter their corporate identity (brand mark) followed by the launch of their new products, packages & new ways of customer services management. Infect every new product they introduced in the market was appreciated. So the journey they start after being privatized & acquired by Etisalat they experienced rapid growth & very positive internal rate of return.

It was while talking to one of my friend who is employee with PTCL at islamabad. I came to know that despite growth the company also suffers loss in land line telephony services during the last couple of years. According to him customers of the land line (fixed line) is moving towards other alternative products like Wireless phone, mobile phone at a very high ratio & this happens to be a big challenge to the company. Infect they deal with this problem very boldly by launching additional services with the fixed line. PTCL broadband is one among them. similarly they also makes there customer service depaetment punctual in handling complaints. One can get a high speed internet connection while maintaining their land line telephone. The good news to tell you folks is that, if you are PTCL broadband user, now you can enjoy double speed at existing price. This was announced couple of weeks back. Similarly you can also enjoy your favorite movies & dramas while suffering their entertainment portal ptcl buzz. This service is exclusively for PTCL broadband users.

Yes, another serious note I would like to highlight! It’s about one and half years since PTCL announce its broadband internet services in Pakistan. But however this is very unfortunate to reveal that they are totally failed to provide it for all land line users. Infect people belongs to big cities where there is other DSL providers also exists can get PTCL broadband connection. The fact remains that Only about 50 % of the customers can avail this facility & there is no PTCL broadband service yet functional at remote areas or even well populated towns & cities.